CSV User importer for jira plugin is not working anymore after upgrading jira from 9.4.21 to 10.3.4

[Jaspreet KAUR]

Hello Team,

We have done the upgrade our jira (Data Center instance) from v9.4.21 to v10.3.4.

After upgrade, we are unable to enable the CSV User importer for jira plugin.

System info:
OS: RHEL8
Java: OpenJDK Runtime Environment Temurin-17.0.14+7
Plugin version: 2.8.1

We have below error in atlassian-jira.log :

url: /rest/plugins/1.0/com.empyra.auc.AutoUserCreator-key; user: NG85E09 ERROR NG85E09 1022x2006x1 o1wkhe 10.68.76.189 /rest/plugins/1.0/com.empyra.auc.AutoUserCreator-key [c.a.p.osgi.factory.OsgiPluginInstalledHelper] Cannot determine required plugins, cannot resolve bundle 'com.empyra.auc.AutoUserCreator'

url: /rest/plugins/1.0/com.empyra.auc.AutoUserCreator-key; user: NG85E09 WARN NG85E09 1022x2006x1 o1wkhe 10.68.76.189 /rest/plugins/1.0/com.empyra.auc.AutoUserCreator-key [c.a.p.o.hook.dmz.DmzResolverHook] Package com.google.common.base is deprecated and will be made unavailable for export to plugin com.empyra.auc.AutoUserCreator in a future release

url: /rest/plugins/1.0/com.empyra.auc.AutoUserCreator-key; user: NG85E09 WARN NG85E09 1022x2006x1 o1wkhe 10.68.76.189 /rest/plugins/1.0/com.empyra.auc.AutoUserCreator-key [c.a.p.o.hook.dmz.DmzResolverHook] Package org.apache.commons.lang is internal and is not available for export to plugin com.empyra.auc.AutoUserCreator

we are using this plugin widely on our instance. could you please have look and let us know the solution as soon as possible

Thank you!

[Fabio Racobaldo _Herzum_]

Hi @Jaspreet KAUR and welcome,

it seems that your issue is related to a third part app https://marketplace.atlassian.com/apps/1218266/csv-user-importer-for-jira?tab=overview&hosting=datacenter

Try to upgrade it from Manage Apps administration menu.

Hope this helps,

Fabio

[Jaspreet KAUR]

Thank you @Fabio Racobaldo _Herzum_ 

We are already  using the lastest version of CSV importer plugin.

[Fabio Racobaldo _Herzum_]

Try to rich the vendor support https://empyrajira.atlassian.net/servicedesk/customer/portal/28/user/login?destination=portal%2F28