CSV import : Status field failed

[Salim Hammar]

Hello

I have a problem when importing a ticket in CSV using the "External System Import" option.

At the field mapping level, I select the status field in the "issue fields" category, but the import does not map the correct status to me, yet the status does exist in the workflow, but it does not give me the correct status, it puts the "NEW" status.

[Tansu Akdeniz · Accepted solution]

Hi @Salim Hammar 

I assume you click "map field value" checkbox for status column in the wizard. In the final page, you should see the corresponding csv status name and Jira status if status names match expectedly. If not, Jira will create new status. 

[Salim Hammar]

Ah yes it works ;) Thankss , no I never clicked on this option it always worked without, thank you very much anyway ;)

A small question concerning the "security level" field, I can't find it in the "issue field" category, is that normal?

[Tansu Akdeniz]

You are welcome!! There is an open ticket for security level import JRASERVER-64636. You can vote and watch.

[Salim Hammar]

Hi @Tansu Akdeniz  i'm test when i clicked in the "map field value" but it's not work soory have you idea ?

[Tansu Akdeniz]

What is the error? If possible, please share a screenshot.

[Salim Hammar]

Hi @Tansu Akdeniz  i don't have a error in the logs he don't set the correct status in the issue jira

[Tansu Akdeniz]

I mean did you appropriately map the status and csv columns in the last page? In which step you faced an error? Also, after the csv import, there is a button to see import logs in UI.

There should be a similar page for status mapping.

[Maitrey Patel]

I was facing the same issue and found that, there was a custom field with the same name "Status". I renamed it for a while and imported CSV again. Magic happens :)

Vote if this is helpful.