Hello Annie,
You can configure cards to have a color, but not swim lanes. And card color can be based on priority of the issue. The option to do this is under Board Settings > Card Colors.
Is the board attached to a Classic or NextGent project?
For boards associated to Classic projects, with the board displayed click on the ... button in the upper right corner of the board display. That is where you will find Board Settings, but only if you are an Administrator for the board. Being a JIRA Administrator does not automatically make you and Administrator for the board.
I don't see a comparable feature for a Board associated with a NextGen project.
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Thank you for all of the information. We have a classic project but still do not see the buttons to access board settings. We tried to look at the admins under user management section but saw nothing associated with board Admins.
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I see that you have the board associated to a Classic Business project.
Unfortunately, I don't work with Business projects.
The information I provided works for a board associated with a Classic Software project. It appears the features available for Boards associated with Business projects are different.
I believe Business projects and the associated functionality for the board were provided as a simplified project/board solution within JIRA. If you want more flexibility to configure your project and associated boards, you'll need to use the Classic Software project.
I'm sorry I can't provide an answer specific to your scenario.
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