Can Jira Software users see sidebar of JIRA Service Desk

Hi,

Most of our users have JIRA Software license only. For any service desk ticket they always have to go to Service Desk Portal.

Is it possible for them to Raise a request from project itself in JIRA? If yes, how can they see sidebar of Service Desk Project?

1 answer

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Answer accepted

Hello,

If a user does not have a Jira Service Desk license, then the user has access to Service Desk feature only via the Portal

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thanks

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You are most welcome!

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