Can Jira import tickets from other systems like ManageEngine?

[Randy Morris]

We're looking at Jira, but don't want to lose all our old ticket data

[Luis Machado]

Howdy @Randy Morris 

Welcome to the community!

I'm not specifically familiar with ManageEngine, but if you have a way to export the ticket data to a CSV or JSON file then you should be able to import it into Jira. There may be some caveats to this depending on what data you have in your tickets but in general it should be doable.

[Randy Morris]

what if the tickets contain images?

[Luis Machado]

Images can be imported as attachments also. You'll need an accessible URL to where the images are stored. This can be done with both CSV and JSON. Here are the links to the documentation for both of these processes (assuming you're looking at cloud):

• CSV
• JSON

[G subramanyam]

Good morning @Randy Morris

Welcome to the Atlassian community. Just to extend @Luis Machado response, here is the  documentation that comes handy when importing from CSV.

Parallely, I would request to raise a support ticket with Atlassian team if they have additional steps or links regarding "ManageEngine".

[Randy Morris]

Is there a way to automate these imports; or, is this a process for each ticket?

[Luis Machado]

@Randy Morris You won't have to individually process each ticket. At the very least you can batch-process them, though it will somewhat depend on the export capabilities of ManageEngine. Similarly, automating the process would depend on the APIs available for ManageEngine and would more than likely require some form of custom script writing.