Can a non jira user (For whome the licence will not be consumed) be a reporter in jira service desk,

[Pooja]

Hi All,

I am trying to configure an issue collector in jira service desk.

Is it possible to make the non jira users or the mail ID of the customer be a reporter

or is there any other way to capture a customer mail ID in jira issue collector or jira.

Or How to segregate the issues based on the customer Mail ID

Thanks in advance

[Johan Soetens _Dumblefy_]

Only the administrator and agents consume a Jira Service Desk license, customers do not need it.

Your customers can only access the customer portal (not Jira).

Setting up service desk users

[Pooja]

Hi @Johan Soetens _Dumblefy_

Thank you for your suggestion.

Is it possible to make the customer as a reporter in Jira.

Regards,

Pooja

[Johan Soetens _Dumblefy_]

Looks like you're talking about an Issue Collector in Jira Software / Core.

An out-of-the-box Issue collector only has:

• Always use Issue Report (the default you set)
• Attempt to match user session of submitter or submitter email address.

I think what you need is a regular Jira Service Desk project.

[Pooja]

@Johan Soetens _Dumblefy_

we are using Jira service Desk, But due to some security issues, we are not giving the portal access to customers.

So instead of customer portal, we are using the issue collector and the mail server.

My question is if the customer raises a request in issue collector, is it possible to make the customer as a reporter.

[Johan Soetens _Dumblefy_]

A default issue collector only has those two options I mentioned.

Using the issue collector

You could also set up an email channel in Jira Service Desk

Receiving requests by email