Can't access Jira Softare - no site administration option

[Andre Fortier]

Several months ago, I created a new Atlassian account and had setup a new site https://andrefortier.atlassian.net/

I'm going through a training course now and I can't seem to get access to the Jira software where you can create a Kanban, Scrum or Bug tracking instance.  

I received an email 'Andre Fortier has requested to join Jira Service Management' and there's a link Request access. When I click that link, I get an error 'something went wrong.  Please try again later.'.  I tried later and same thing. 

How do I resolve this?

[Andy Heinzer · Accepted solution]

Hi Andre,

I took a closer look at that site from within our internal tools, it appears that it was created with a single user account that is very similar to yours used here in Community, but is technically a different email account.   This explains why you do not have access there, as this is technically a different user account.

I can't give you exact details, but suffice to say the email domain of that other account has the end string of 'pmp' in the domain name itself.  I expect that is likely a different user account you have, and will need to use to sign into that site.

I hope that helps.

Regards,

Andy

[Andre Fortier]

Ok, thanks.  Makes sense, I would have used a different Email address so it wasn't obvious to me as to what was going on.  I'll see if I can login using that EMail address and delete the board, then I can recreate the same site using my other Email address.