Can't change profile picture

[IT-Services]

When I go to my profile and click on my Avatar picture to change it, nothing happens...

I tried it on different browsers.

We are using Jira Server v8.16.1.

Best regards

Eike

[Avinash Bhagawati {Appfire}]

Hi @IT Services ,

Can you check in Jira logs and Network tab in browser to check if you see any error.

Thanks,

Avinash

[IT-Services]

Hi Avinash,

I found the following two errors in the Network tab:

ViewProfile.jspa:502 Uncaught TypeError: Cannot read properties of undefined (reading 'setupShowAttributes')
at HTMLDocument.<anonymous> (ViewProfile.jspa:502)
at i (batch.js?locale=en-US:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-US:54)
at Function.ready (batch.js?locale=en-US:54)
at HTMLDocument.H (batch.js?locale=en-US:54)

and

Refused to apply style from 'https://[...]/1.0/_/download/resources/confluence.web.resources:content-styles/tables.css' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

For the Jira logs I will need more time to get help from a colleague.

Best regards
Eike

[IT-Services]

We just updated the Jira software to 8.19.1, which seems to have fixed the issue.

But thank you anyway!

Best regards
Eike

[Thomas Grünewald]

Hi there,

we still see the same issue on version 8.19.1.!

Reported errors on Edit Profile Page are the same as reported above:

Uncaught TypeError: Cannot read properties of undefined (reading 'setupShowAttributes')
at HTMLDocument.<anonymous> (ViewProfile.jspa:518)
at i (batch.js?locale=de-DE:54)
at Object.fireWith [as resolveWith] (batch.js?locale=de-DE:54)
at Function.ready (batch.js?locale=de-DE:54)
at HTMLDocument.H (batch.js?locale=de-DE:54)

Any idea what might be causing this issue?

Greetings,
Thomas