Can't copy value from a field in an automation rule

[Emiliano Visioli]

Hi all,

I need to copy a specific field value when an issue transit to a specific status.

I would use the Edit field action but I can't find the field form where to copy the value in the list.

It's a Select list (multiple options), how can I proceed?

Here's the automation draft:

[John Funk · Accepted solution]

Hi Emiliano,

That's because you can't copy multiple values from a field to a single value field. Assignee only allows one value. 

But try putting this in the Assignee field (not Copy but the blank field): 

{{issue.customField_10347.get(0)}} where 10347 is the ID of your multi-select user field. This codes tells it to use the first value of that field if there are multiple values. 

[Emiliano Visioli]

Hi John, I can't find where to put the code, could screenshot an example?

But I think it could not work as I realized that the field where I want to copy value from doesn't contain users but custom value. Am I right?

Thank you,

Emiliano

[John Funk]

Click the 3 dots next to the field and select Set Value. In that blank field is where you will type the code. When done typing it, you will need to click on the value below to set it (you can't just type it and hit enter). 

[Emiliano Visioli]

ok thanks but as supposed it return an error like "user not exist", I guess because the values in the field are not "users" but custom values.. to copy value in the Assigne field, the root field must include users as well.. right?

[John Funk]

Yes, to put a value in the assignee, it must be a user. Or the users email address.

[Emiliano Visioli]

ok, thanks.

Is there a custom field that allows to select a limited number of users? I see only a user picker but without limitations.

I'd like to have a field where I have 3 options with 3 users.

Thank you,

Emiliano

[John Funk]

No, not with a multi-user picker field - you can't control the number of users allowed for the field.