Can't find User Directories

[Brian Dufort]

I'm logged into Jira with Global Admin account.  I'm trying to locate the User Directories.  I've followed the online directions, but under Settings --> User Management, there is no User Directories tab/section!

We're on Version 7.13 server.

[Dave Theodore [Coyote Creek Consulting]]

Sounds like you are a jira-administrator but not a jira-system-administrator. You'll need this global permission in order to see/edit User Directories

[Joe Madden]

This sounds like an on-prem instance - I am on Cloud, and I am the owner of the account and have given myself every admin role I can see, I don't see a role as called out above in my list.

I have seen other posts that say Cloud users don't have access to that role, if true, then does that mean I can NOT use LDAP with Jira?  That doesn't sound right - what am I missing?

Thanks for any consideration

Regards

Joe

[Monique Khairuliana[ServiceRocket]]

Hey @Joe Madden I think you can't link Cloud products with External LDAP other than Gsuite. Here's what Atlassian documentation said:

You can't link Atlassian Cloud products to another cloud or server site for user management. Instead, integrate your existing G Suite user directory with your Atlassian Cloud site, which makes domain and user management more flexible and manageable.

[Joe Madden]

Monique - I appreciate the response - my focus is on Jira, and not Confluence, as the link above looks to be focused on - that said, I do appreciate your perspective.

Regards

Joe

[Monique Khairuliana[ServiceRocket]]

Ah, you're right, here's the umbrella documentation about user management in Atlassian Cloud:

• Cloud user management

Looks like you'll have to subscribe to something called Atlassian Access first.

[Mohd Hassan]

hello @Monique Khairuliana[ServiceRocket] 

I want to install Active directory but 

1) I can't see AD directory option in custom field as we use JIRA cloud
2) W e dont use MS Azure
3) Went to User Settings > Management > but unable to see "User Directory" option ( screenshot above )

I am the admin of JIRA ( highest access ) but can't see User directory option as well.

Can you please help me to integrate AD with JIRA, Thanks