Can't grant user access

[Jonathan_Salaveria]

I'm unable to grant permissions to access a particular dashboard to a user.  I've added the user to the global permissions, an appropriate group (outside of a group as well), and directly to the project.  The user gets the invite  > clicks link > takes the user to Jira, but no projects are visible.

How do I fix this?

[Sergej Grasmik]

Hello Jonathan,

try to check in permission-helper if the user have 'Browse Project' permissions. You'll get also information what is missing 

[Jonathan_Salaveria]

Tried that and it didnt work.  By default the permission scheme for the projects I'm trying to give access to is set to allow 'all signed in users.'  Additionaly I did grant permissions to that specific user, but that didnt work either.

[Sergej Grasmik]

Do you use only internal directory for user managment or also AD/LDAP?

[Jonathan_Salaveria]

Yes we do.  This user can be found in AD no problem.

[Sergej Grasmik]

Check if the user exist in both (AD in Internal) directories with a same username. If yes - delete duplicate account.