Can't put in done parent-issue

[Miguel Belen]

Hi all,

i have an issue with the sub-task:

if any sub-task is in "Closed" status, i can't put in "Done" status the parent-issue.

Does anyone know how to fix it?

Thanks in advance,

Miguel

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Miguel Belen 

Check the parent issue type's workflow's Done transition There might be a condition there which is checking for the sub-task status and not letting you make that transition.

Ravi

[Miguel Belen]

Hi Ravi,

thanks for your reply. I'm looking at the workflow but i can't find the condition. Where should i watch?

[Miguel Belen]

I've found this but is already unchecked

[John Funk]

Hi Miguel - that's what it looks like when you are adding a new condition. Do you have any conditions on the transition(s) to Done? 

Also, what does the error message say? Is it possible that there is a condition in ScriptRunner or Automation for Jira? 

[Miguel Belen]

Hi John!

nope, there aren't any conditions on transitions or ScripRunner or Automation.

The error was that it wasn't possible to shift the parent-issue in "Done" because a/some subtask was/were in "Closed" status, once we moved them in "Done", it was possible to move also the parent-issue

[John Funk]

That really sounds like the Sub-task blocking condition. Are you sure you are on the right workflow and that you have checked ALL transitions to the Done status?