Can't see my active sprint and my backlog : browser issue

[Jérémy Roche]

Hello,

Whenever I try to reach the active sprint or backlog url I get a blank page since this morning.

The other urls are working except some filters views as well.

I am the owner of the project.

My other team mates are able to see both urls normally.

Yesterday I was able to see it normally and I did not do anything special since that.

I work with a google chrome account. I try to change the browser and it soved the issue but its not convenient. I try to reset my cookie (7 days) but it did not fix the bug.

https://www.loom.com/share/74345adce6ad435a861f973383e5c4e8

Any idea ?

Thanks in advance,

Jérémy

[Dirk Ronsmans · Accepted solution]

Hi @Jérémy Roche ,

This appears to be due to an active incident which sounds the same as your current behaviour.

https://jira-software.status.atlassian.com/incidents/5j5754ghwmsl

[Jérémy Roche]

I confirm : I deactivate the Redux extension on Jira urls and it did work again.

Thank you

[Jack Brickey]

Two things I would try:

• clear your cache and history completely 
• check for update on browser and check your teammate's browser version