Can't set Resolution for auto transitioned Sub-tasks

[Martin Karlsson]

What do I want?

To transition Sub-tasks according to the Status changes of their parents, incl setting Resolution according to the parent's Resolution when the parent Issue is set to Done.

Jira automation setup

1. Trigger = Issue transitioned
2. If - JQL: issuetype in (story, bug), and
3. If - Linked Issues present (types: is tested by), and
4. If - Sub-tasks present

Branch 1

1. For - Sub-tasks
2. If - JQL: status = Done
3. Then - Transition Issue to: Copy from trigger Issue, and
4. Then - Edit Issue Field: Resolution (Copy from trigger Issue)

Branch 2

1. For - Sub-tasks
2. If - JQL: status != Done
3. Then - Transition Issue to: Copy from trigger Issue, and

Problem

Status transition works fine, the Sub-task always transitions to the same Status as the parent, but the Sub-task's Resolution is never set when the parent is set to Done (regardless of what Resolution is chosen).

Jira automation doesn't register it as an error so I guess it could be me that messed up the logic.

Notes

• Manually, Resolution is set on a Resolution Screen that appears when an Issue is set to Status Done.
• A Post-function clears the Resolution Field whenever an Issue is moved from Status Done.

[Rilwan Ahmed]

Hi @Martin Karlsson ,

Can you share the audit log response. i.e. Open the automation rule audit log, click "Show more" against the incomplete rule and click on expand arrow. This will show why action was not performed.

[Martin Karlsson]

Hi @Rilwan Ahmed 

Here you go.

[Martin Karlsson]

Ah, I found the solution.

I moved the action to edit the Resolution Field to the other branch. I had misinterpreted the If conditions in the two branches as referring to the Status of the triggering Issue rather than the Status of the Sub-task --> the condition to copy the Resolution Field was never fulfilled when I set the trigger Issue to Done... I think =)

It works as I want it to now, thanks anyway!