Can't upgrade from free to standard plan for Jira cloud

[David Evans]

When I press the upgrade button I get an error that says "Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support. ERROR: 1BSFWC9"

I wanted to upgrade ironically so that I could file a support ticket.

Anyone see this before and have a suggestion?

[Trudy Claspill · Accepted solution]

Hello @David Evans 

Welcome to the Atlassian community!

I've flagged your post to raise it to the attention of Atlassian team members.

[David Evans]

Thank you!

[David Evans]

Fixed now! Your escalation probably helped get it resolved for me.

[Andy Heinzer]

Hi @David Evans 

I see you marked this as solved, and you seem to indicate this is fixed.  However when I'm looking at your account, I still only see a single Cloud site on free plans only. 

Is this resolved for you?  If not, could you please let me know the URL of the Atlassian Cloud site here?  I can create a support ticket on your behalf if need be.

Thanks

Andy