Can't use Request Type on Dashboards

[Bernat]

I'm trying to do a pie with the request type but on the list I can not find it. Neither the issue type field.

On the filter I can see the request type field

What am I doing wrong?

Thanks in advance.

[Jack Brickey · Accepted solution]

Hi @Bernat , unfortunately this is not available. As a user, it is unclear to me why this would not be there.

There is this very old suggestion still open - JSDCLOUD-1914 As a user, I would like to add Customer Request Type field into Dashboard Gadget . I also found a newer one (JSDCLOUD-8632 ) that was closed as Won't fix. As a user, it is unclear to me why this would not be there.

[Bernat]

Then the only option to get statistics about that is to export to an excel....

Thanks for your answer I'll follow the suggestion,

[Jack Brickey]

You might consider creating a custom field and use Automation to copy the RT into it. Yuck!