Can you bulk change the Resolution field?

[Mike Albanese]

I have 43 ticket with a Resolution status of Unresolved. When I try to bulk change them using Edit Issue I don't see a choice to "Change Resolution". Is that by design?

[Trudy Claspill · Accepted solution]

Yes, that is by design.

I believe you can update it by using a CSV file that includes the issue key, the issue summary, and the Resolution value you want for each issue you want to change. That can be imported through the External System Import option, using the old import experience, to update the existing issues.

I haven't tested that method for quite some time, but it worked previously.

[Mike Albanese]

Fortunately, it was only a matter of manually changing each ticket's resolution field by hand. I appreciate your time. Thank you.

[Matt Doar _Adaptavist_]

More info about this at https://confluence.atlassian.com/jirakb/bulk-update-the-resolution-field-in-jira-321857142.html including using ScriptRunner to do this

Disclaimer: ScriptRunner is a product of my employer

[Mike Albanese]

Thank you, Matt. Hopefully, I never find myself in this situation again, but if I do, I will refer to this. Much appreciated!

[Ismail Sanni]

@Mike Albanese If they are unique tickets and if you can get a JQL statement for it, you should be able to use automation to change it.

[Ismail Sanni]

@Mike Albanese 

1. Get a JQL statement for the issues

2. Go to Automation

* Trigger - "Schedule" 

* Add the JQL statement

* Add an action to add a resolution. Make sure to uncheck the send email option.

3. Run the rule.

You can delete the automation when you are done.