I have an automation to clone JSM tickets to a software project in order to escalate reported issues to our software board for issue firefighting, however one element that I cannot get to move across is the request type from the JSM tickets.
I know Request Type is not a field that can be used in Software projects, and we want to only have one issue type in the software project for Support tickets (in the JSM project we have one for each request type) for cleanliness. We would however like to be able to filter/flag the different request types from the support side for prioritization/routing
Is it possible to take the Request type value from the JSM ticket, and use that to populate a free text/label/dropdown type field using a smart value? I've tried a few different types of smart values so far ( {{issue.customfield_*****.value}}, {{issue.customfield_*****.name}}, {{issue.customfield_*****.key}} ) but either its not possible or I've got the wrong end of the stick entirely...
The only solution I can currently think of is having a duplicate field in JSM for this request type, which can then be populated before cloning, making it an easier clone (CF -> CF) without any fancy translation needed.
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