Cannot add Description field context, project and issue type not found.

[Pana Florin Ionut]

Hello,

I have a problem, I want to create a new field context for Description, but I the form, I cannot find the project and the issue type. Other projects/issue type appear in the dropdown list. The issue type is newly created. Jira instance has been reindexed. 

There are other contexts created by my colleagues so I know it should be work.

Thank you!

[Alex Koxaras -Relational-]

Hi @Pana Florin Ionut and welcome to the community,

Jira allows only one context per project (per field). So if one of your colleagues has already created a context for the field description for that specific project, then this will not be visible on your list (because it's already has a context).

[Pana Florin Ionut]

Hey Alex,

I thought of that, and it's not the case. The project does not have a context.

Thank you!

[Alex Koxaras -Relational-]

@Pana Florin Ionut can you please share a screenshot?

[Pana Florin Ionut]

@Alex Koxaras -Relational- I create a ticket to support. It seems that updating Jira to 9.6 is the cause. Now I wait the response from them. The issue types and projects does not appear in the list.  

[Alex Koxaras -Relational-]

@Pana Florin Ionut I can't quite understand this specific screen you posted. Context screen for a custom field has the following screen:

Can you please share with me the steps you did in order to get to that screen?

[Pana Florin Ionut]

It's a context for Description field, that is a system field.

[Alex Koxaras -Relational-]

Ah! Ook.. it's only available for DC versions

https://confluence.atlassian.com/adminjiraserver/configuring-contexts-and-default-values-for-the-description-field-1047552727.html

[Pana Florin Ionut]

Yes... I should have specified that