Cannot add certain users to a team

[Siddharth Ramesh]

I am trying to create teams based on tech stacks in our organization and am running into some problems while adding certain users to the "Team". I get the below error only for certain users.

This does not happen for the majority of the users and only to a couple of them. We user Azure AD workgroups for permissions and all of them have the same permission group. Any help would be appreciated.

[Chris Rainey · Accepted solution]

Hi,

The first thing I'd recommend checking is that these users who you received the error for have access to Jira. Can you confirm that these users have Jira product access? 

[Siddharth Ramesh]

Yes, they do! They belong to the same jira-cloud-users AD/Atlassian group that the other users are in. I have also confirmed with them that they are able to use Jira like our other users. The only issue I have with their account is adding them to a team.

[Chris Rainey]

Hmmm. And you've verified that these users you're having issues with have the "Browse Users and Groups" global permission?

[Siddharth Ramesh]

That was the issue. The user group was not added to the global permission but only to the project permission. This resolved the issue. Thank you!

[Chris Rainey]

Perfect! Happy to help :)