Cannot automation attachment

[cuong.nt1]

I am just setting automation ( transfer comment) between 2 project. But the problem is when I attach an image it can't automatic 
Any one know the solution for this ? Please let me know

[Daniel · Accepted solution]

Olá @cuong.nt1 

have you check log automation ? what automation log say the error ? send image below this comment 

source https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log 

[cuong.nt1]

I have already checked the audit log, it said success

[Daniel]

I can't see your image clearly @cuong.nt1 , it's too small. Could you send via this file https://www.file.io/ 

Also i wanna ask you to diagnose this issue, 

• Have you check your internet condition, any blocker from firewall or anything potential ?
• Can you click image and open to new tab to see what happen ? 
• How much the ticket cannot appear the image like this ? 
• Only this rule cannot appear the image or all the rules in the automation jira ?  

[cuong.nt1]

https://file.io/wszDKLXrI5j5

• I click the image , open to new tab and nothing show up : https://file.io/DpPifGZWNTfn
• After automation done, the image fail to load everytime

Also i have the same problem like this user : https://jira.atlassian.com/browse/JRACLOUD-74937

[Daniel]

Hmm, correct me @cuong.nt1 , if ticket A add comment, ticket A linked issue to ticket B. if ticket B cannot see the image, ticket A can see the image ? Could you screenshot ticket A ? 

[cuong.nt1]

 @Daniel  Ticket A still see the image, only ticket B can't

Ticket A : https://file.io/apU8vdMvdyzc 

[Daniel]

ok @cuong.nt1 , let see, could you open the image from ticket A to new tab browser, can appear the image or still same problem with ticket B ?

[cuong.nt1]

I can open image from ticket A to new tab :D 

[Daniel]

Uhh.., are you using jira cloud or jira data center/server ? looks like you're using global automation rules to sync between project TS as a parent ticket to project PQAP as a cloned ticket. About this rule, are you barely create new this rule automation or existing rule a long time ago ? Could you send screenshot full automation rule because i want to check rest of the script rule ? https://file.io/hQ6WRjdd2ApE 

[cuong.nt1]

I am using jira cloud. This rule I am barely created, using global automation rule to sync between 2 project

This is my full script rule: 

https://file.io/dFD1Pg3Z43zb

https://file.io/7E7guaoVitf8

[Daniel]

Now our mystery has exposed. Your rule @cuong.nt1  only designed as copy body comment. if your image have inside your comment just only copy a link. in a way technically, only xml get copied from the comment. 

So copy image or any attachment more complicated because need copy attachment and the link adapted. 

you need experiment to add new component to copy attachment.