Cannot delete multi issues because of error

[Sam Yamashita]

Cannot delete issues and I got following unclear error message. Any idea?

```
Error while performing bulk operation on issues. Please refer to Jira logs for more details.
```

Thanks in advance.

[Sam Yamashita · Accepted solution]

Solved via like private custom support(?)

[Vedrana Tomic]

What did they do? I experience the same issue.

Is there anything I can do or do I have to get in touch with them myself?

[Ai Hirama]

Hi @Vedrana Tomic , this customer was affected by a bug that is resolved now. Please feel free to reach out to support from https://support.atlassian.com/contact/

[kabir.chugh]

I am still facing the same issue, how do I resolve it?

[Ai Hirama]

We are sorry to hear you having trouble with bulk operation.

It seems like you may have an environment-specific issue. Could you please raise a support ticket from https://support.atlassian.com/contact/? 

[Sam Yamashita]

Thank for you replay. The ticket number is JST-464223

[Ai Hirama]

Thank you! Our global support team will get in touch with you.

[Sam Yamashita]

I got it. Thanks

[Francesc_Arbó]

Hi @Sam Yamashita ,

What error message do you have in your log files? 

[Sam Yamashita]

I do not know where Jira log is. Any docs?

[Francesc_Arbó]

Hi, here you have a URL with the most important directories and files: https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

[Sam Yamashita]

I use cloud. It is avilable for cloud?

[Ai Hirama]

Hi @Francesc_Arbó  I believe Sam is using Jira Cloud looking at the tags. Logs aren't accessible from the user for Jira Cloud.

[Sam Yamashita]

@Ai Hirama I appreciate your follow-up