Cannot multi-select issues in backlog on some boards

[Durell Demartini]

Does anyone know what causes some boards to not allow (Shift+select) for multi-select of issues in the backlog, but others allow it?

We have a few boards in a project. One board allows a multi-select and another does not. The only difference between the two boards that we can see is that the filter for the one that doesn't allow multi-select references a field in the filter query, "IN" multiple options, whereas the same field is referenced in the filter query as = to just one option. Otherwise same permissions, etc.

The board that doesn't allow multi-select: "Country Affected" in (Austria, Germany, Morocco, "Saudi Arabia", Switzerland, Tunisia, "United Arab Emirates") 

The board that does allow multi-select: "Country Affected" = France 

Both boards are using rank. Not sure what else you may need to provide guidance. Thanks in advance for your help.

[Laurie Sciutti]

Hi @Durell Demartini ~ do you have any filters selected in the board?  I.e. do you see a "Clear all filters" link next to your Backlog or Sprint?  If so, click that link to clear filters and try again.  

[Durell Demartini]

Hi Laurie, thanks for you reply. I do not see the "Clear all filters" option, unless I'm missing this somewhere.

[Florian Bonniec]

Hi @Durell Demartini 

What is your JIRA version ?

Are tickets from the same projects or multiple projects in the board ? Does it have the same behaviour for any user or just some users ?

Regards

[Durell Demartini]

Hello @Florian Bonniec 

• Version is Data Center 9.4.5.
• Tickets are from the same project.
• I see this behavior and so do others. I am an instance admin, for whatever that's worth.

[Florian Bonniec]

HI

I do not manage to reproduce it on my side. If you create another board based on the same filter, does it have the same behaviour ?

Regards