Cant access to jira admin console

Every time i try to go to jira admin console, it returns this error:

Screen Shot 2020-01-16 at 2.36.28 PM.png

2 answers

1 vote

Hi David,

I would double-check to make sure the account you're signed in with at the Support page is the one you're also using to sign in to Community with. We expect Site Admins, technical contacts, and billing contacts to be able to open support tickets for Jira Cloud.

If after logging out/logging in to the Support site you still can't seem to open a ticket, let me know! We can open a ticket on your behalf and make you the reporter (based on your Community profile's email address).

Cheers,
Daniel | Atlassian Support

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I Tried again and I still cant create it. Could you help me creating the ticket?

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Hi @Daniel Eads could you create the ticket?

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Someone can help me? we cant do anything because I can't change admin settings.

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Hello David,

We apologize for the delay in getting back to you. We've raised a support request on your behalf for this issue. You should receive an email shortly about the request.

If you don't receive an email you may find the request at JST-545069.

Please work with support moving forward on this request. As you find what the root cause was of the issue we would greatly appreciate you sharing with the rest of the Community so others may learn from this.

Regards,
Stephen Sifers