Cant access workspace

[Harm Cox]

Hi Atlassian Community,

I’m trying to regain access to a workspace I previously set up at zerith.atlassian.net for my project, Zerith

The issue is that I have multiple Atlassian accounts and can’t remember which one is associated with that domain. Could you please help me identify the correct account or recover access to the workspace?

Any guidance you can provide would be greatly appreciated.

Thanks in advance

[Piyush Annadate _ACE Pune_]

Hello @Harm Cox 
Welcome to the Community !
Community members don’t have access to individual instances, so we're limited in how much we can help with account- or instance-specific issues. I recommend reaching out to Atlassian Support (support.atlassian.com) directly, as they’ll be able to access your instance and provide the necessary assistance.

Hope it gets resolved soon!

[Rishabh Jhawar]

Hi @Harm Cox , 

Welcome to Atlassian Community!

I believe only Atlassian Support can help you with this—best to reach out to them directly. here:   https://support.atlassian.com/

Regards,

Rishabh

[Harm Cox]

Thanks for the quick reply

Ive actually tried reaching out through the Atlassian Support link you shared but I keep getting routed back to the Atlassian Community instead of getting direct support It seems a bit circular

Also the email I found appears to be intended only for service outages not account or workspace recovery I'm stuck in a bit of a loop and would really appreciate any guidance on how to reach the right support channel to resolve this

[Rishabh Jhawar]

Hello @Harm Cox ,

I have requested assistance from the Atlassian team. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Regards,

[Harm Cox]

Thank you very much

[Andy Heinzer]

Hi @Harm Cox 

I can see that you are the site-admin of this site, but it is currently marked as deactivated.  Could you please follow this link instead? https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=reactivate_subscription

This form should create for you a ticket with our customer advocate (CA) team.  That team can reactivate this product.

Please let me know if you run into any trouble here.

Andy