Chain Link JIRA tickets

[Geth z]

Hi,

We use JIRA to log customer issues.  If a ticket is similar to a previous, we link that ticket by relates to.

Is it possible to cascade these links?  For example ticket A, is set to relates to ticket B.

A new ticket C is created.  I link this to ticket B, but I also have to manually define the link to ticket A.  How do I set it so that by link C -> B it automatically links C -> A as well?

Thanks in Advance.

[Gaurav · Accepted solution]

Hello @Geth z 

Welcome to the community!!

In order to create a link between Ticket C and A as well, we can leverage Automation.

Do we need to link all issues linked to Ticket B to the newly linked Ticket C or do we want to restrict this to a particular link type? This will help in setting up the Automation.

Hope this helps.

-- GG

[Lalithesh Channu]

Hi @Gaurav 

I have the same requirement. Tickets A and B are linked and if any ticket is linked to ticket C, it should be linked to Ticket A as well. Could you please help me with this?

Thanks in advance!

[Gaurav]

Hello @Lalithesh Channu 

As I understand, the Ticket A is linked to Ticket B, and now if Ticket C is linked to Ticket B, it should be linked to Ticket A. Also, all of the existing tickets linked to Ticket C should be linked to Ticket A as well.

Kindly confirm is this is the expected functionality that is required.

--GG