Change port

[Jason Saunders]

I changed the port based on this article https://confluence.atlassian.com/adminjiraserver074/changing-jira-application-tcp-ports-881684079.html. I updated the server.xml file. I can access Jira while I'm remoted into the server, but can't access it from another computer on the same network. Netstat shows that the new port is listening. Windows Firewall is disabled and no ports appear to be blocked.

[Jack Nolddor _Sweet Bananas_ · Accepted solution]

Hi Jason Saunders

To discard any connectivity issue the easy way is to use telnet to see if you can connect to the new port. Please launch the same command from the server itself and from the machine that is not able to connect.

Supposing the new port is 8080 and your application is deployed in jira.mycompany.com

• From the server itself -- telnet 127.0.0.1 8080
• From the machine  -- telnet jira.mycompany.com 8080

* You can enable telnet on windows machines following this article

In case you can connect using telnet from the server itself but not from the machine, please review:

• The firewall configured on the server if any (iptables,firewalld, nftables, ...)
• The reverse proxy or load balancer if any (ngix, apache httpd, squid, dante,...)

See Changing Jira application TCP ports article for further information.

Regards

[Jason Saunders]

Thanks for the response. I think I am connecting successfully both. I get a blinking cursor. Could this just be an browser issue?

[Jack Nolddor _Sweet Bananas_]

Yes if the connection fails youy get an error. So a blinking cursor is an OK

Could you check if your reverse proxy is redireccting the traffic correctly to the new port?

Please share with us an image with the error you are getting to better determine where the problem is.

Regards

[Jason Saunders]

Thanks for the responses. Our network specialist resolved the issue. 

[Jack Nolddor _Sweet Bananas_]

Congrats!

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