Change text in signup email

[Andrea C]

Hi,

I have opened the registration for the customer portal and I was testing the signup process. I enabled captcha and the confirmation email.

When new users enter the email and captcha, they receive an email with the following text:

From: {variable_name} <email address>

Subject: {portal_name} Finish signing up to {variable_name}

Hi,

Almost done!
Follow the link below to finish signing up to {variable_name}. For security, don't share this link with anyone.

Sign up buttom

And then the footer has a custom logo, and a text:

{variable_name} sent you this message, powered by Jira Service Management

I can't find the place where I have set up the value of the {variable_name}

I have also downloaded the email templates but I can't find the file that contains the text.

Thanks!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Andrea C ,

Invitation email can be customized using the following approach https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html

Unfortunately, righ now, the welcome mail not. Btw, it seems that this feature is currently in progress https://jira.atlassian.com/browse/JSDSERVER-1386

Please, vote and watch that ticket so you will be notified about progress.

Hope this helps,

Fabio

[Andrea C]

Hi @Fabio Racobaldo _Herzum_ 

Thank you for your reply and great suggestion. I started following the feature.

In the meantime, I would be okay with just knowing where can I find the value that I showed in my question as {variable_name}.

I have looked everywhere in the settings but I can't seem to find where I have set it up.

[Fabio Racobaldo _Herzum_]

Ciao @Andrea C ,

variables should be the following https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html#Managingserviceprojectnotifications-variables

[Andrea C]

Ciao @Fabio Racobaldo _Herzum_ ,

Maybe I didn't explain myself correctly.

The email that I pasted in my first message is auto-generated by Jira and I didn't add any of the variables.

In the original email those variables are values added by Jira and I want to understand where does Jira takes them from.

Example.

If the {variable_name} is "My Site"  and the {portal_name} is "My Portal" then in the email sent from Jira when users need to confirm their account, they get the following:

Subject: My Portal Finish signing up to My Site

Hi,

Almost done!
Follow the link below to finish signing up to My Site. For security, don't share this link with anyone.

Sign up buttom

Where does Jira take "My Site" and "My Portal"?

I must have set them up myself but I cannot find them.

Thanks,

Andrea

[Fabio Racobaldo _Herzum_]

Sorry @Andrea C for this misunderstanding. 

My Site should be site of your jira. To update that value use the following approach https://support.atlassian.com/jira-cloud-administration/docs/configure-the-look-and-feel-of-jira-applications/

My portal should be the name of portal associated to your project. In order to update it use the following article https://support.atlassian.com/jira-service-management-cloud/docs/add-a-name-and-logo-to-your-portal/

Hope these are the information you need to fix your issue.

Fabio

[Andrea C]

Thank you @Fabio Racobaldo _Herzum_ 

That was my guess as well, but when the My Site value is different from what I see in the email.

It could be a Jira problem that only when restarting the server, it will make the change.

Anyway, I think those are the places where you set up those two variables so thank you again for your help.

Best,

Andrea

[Fabio Racobaldo _Herzum_]

you're welcome @Andrea C