Change the ticket ID.

[Sushmitha]

Hi,

I want to know the possibility of changing the ticket ID for example from KEY-123 to

KY-123, what's the impact for this in terms of email notification, reporting and dashboard etc.

Thanks

Sushmitha

[Rilwan Ahmed · Accepted solution]

@Sushmitha 
Some details are here: https://confluence.atlassian.com/adminjiraserver/editing-a-project-key-938847080.html

Refer to "Post-update tasks" section

[MII Dewi]

Hi @Rilwan Ahmed,

if I change my project key from KEY-123 to CHG-123 for change management only, is it possible? I don't want the project key for the Problem or the Incident ticket also changing to CHG.

Thanks

[Rilwan Ahmed]

@Sushmitha 
This is not possible. KEY change will be applied to all Ticket types in a project. 

[MII Dewi]

@Rilwan Ahmed 

I've tried it and yes it's impossible, so the solution is I made 2 projects, 1 is for Incident management and the other one is for change management, so the KEY can be different for each project. but, I want to ask if I do this is there any concern about this? can you tell me what is the concern?

thank you.

[Pramodh M · Accepted solution]

@Sushmitha 

There will be no impact directly on the issues, but you will not be able create project with old project key

Here's the doc on the same

https://support.atlassian.com/jira-software-cloud/docs/edit-a-projects-details

Thanks,

Pramodh

[Sushmitha]

Hi @Pramodh M and @Rilwan Ahmed ,

Thanks for your answers. 

I need to change both Project name and Project Key.

1. Does it affect the filter for current dashboard using current set of attributes

2. Will the current existing unresolved tickets' key change to the new one ?

3. Base on what I read in the article, I can still use back the old key and project name for      filter after changing to new name and new key?

[Rilwan Ahmed]

@Sushmitha 

1. It affects the filters and dashboards. You need to modify them as well. 
2. When you change the project key, all the existing open/closed tickets will get the new key. If any user clicks on the old key, url will be re-routed to new. 
   Ticket number will not change.
   Example: KEY-123 will become KY-123.
3. You need to change name and key used in filters/dashboards. Else it will display error "The value "KEY' does not exist for the field 'project'"