Changed to HTTPS reverse proxy using IIS and now no Activity Stream on the Dashboard

[Toby Pittman]

After changing over to HTTPS reverse proxy using IIS the Activity Stream no longer streams data on the dashboard and the name changed to it looks like the file name. Have not noticed any other issue since the change besides the Activity Stream no longer functioning. Anyone know how to fix this issue?

Appreciate any help anyone can provide.

Toby

[Nic Brough -Adaptavist-]

This usually happens when Jira can't talk to itself.  Or rather, the Jira dashboard is trying to talk to the Jira back-end, it goes out over the network, but it can't get there for some reason.

It manifests when you enable https often, when the certificate you're using to encrypt everything has not been installed in the Tomcat keystore. 

You should be able to catch this in the logs, there will be a pkfix series of errors!

[Toby Pittman]

What log file should I be looking at?

[Nic Brough -Adaptavist-]

<jira home>/logs/atlassian-jira.log is the one most likely to catch the errors

[Toby Pittman]

I searched the log for any pkfix errors and no errors found. Found some documentation that indicated to install the cert on the Tomcat keystore. Is this needed since I have the cert installed on the reverse proxy? Only issues we've discovered thus far is the activity stream and we are unable to attach files to issues. Everything else seems to be functioning fine.

[Nic Brough -Adaptavist-]

Yes, you do need the certificate in the Tomcat store, as I said already.