Changes to the list view are not persistent

[Dennis Arndt]

I am using the Task Tracking project template. While in the List view, add or delete a column. In my case I removed the "Assigned" column and added a customer field. All is good until I realized that the changes are not persistent. Is this a defect or am I doing something wrong?

[rsteers]

Yes, I also experience this in team managed projects where I track action items among multiple teams.  The "List" view is great because you can easily add new tickets and edit existing tickets in a table setting.  Plus, it is a nice view when you customize it.  Unfortunately, any changes you make to the table format (adding new columns, changing column order (L to R), sorting, etc.) eventually disappear after a number of days.  You can recreate the view in Filters and save it as a setting/view there, but then you loose ability to make edits (i.e. you have to open each individual ticket if you want to edit it).

[Curt Holley]

Is the Customer field configured for the relevant issue type/s being used in the Jira Work management project? i.e. can you see it/populate it on the tasks in that project??

As the changes should persist.

[Dennis Arndt]

I was able to figure it out.

[Nic Brough -Adaptavist-]

By list view, do you mean the issue navigator?  The one you get to by searching as well as via the project list of issues?

[Dennis Arndt]

No. The list view that I am referring to is unique to the Jira Task Tracking project template. But, I was able to finally figure it out.

[Casey Hebding]

@Dennis ArndtWhat was the solution. I am experience the same thing.

[Dennis Arndt]

Come to find out I did not in fact figure it out after all. I thought the issue was related to me refreshing the browser after making the changes, which after doing do resulted in the List View forgetting the changes I made to the visible columns.  When I stopped doing that it seemed to have fixed the issue. Unfortunately the issue randomly pops up now. I have since abandoned the template concluding it's too buggy.