Chinese text lost when export from JIRA to Excel

[SunZhenwei]

hello,

when export from jira to excel, all the chinese are unreadable.

[Petter Gonçalves · Accepted solution]

Hello SunZhenwei,

Welcome to Atlassian community!

I believe your problem must be probably caused because of the encoding used (UTF-8), the same problem which happens to Japanese customers and was reported here:

CSV Export in other encoding than UTF-8

Although we are still working to provide other types encoding, can you please check if the workaround version provided in the link works for you? Here it is:

Latest Excel supports UTF-8.

CSV (UTF-8) support: Open and save CSV files that use UTF-8 character encoding.

Ref. Office 365 client update channel releases > November 10, 2016 > Version 1610 (Build 7466.2038) > Excel: Feature updates

Let us know if this information helps.

[SunZhenwei]

hello Goncalves,

thx for supporting on this point. it's fixed now.

Export as html format without this issue.

[Ollie Guan]

Hello @SunZhenwei ,

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