Chrome bug? I can't type in any text box

[Seth Ammons]

Yesterday, things were fine. Today, not so much. If I click on our jira board on a text box (like in the edit ticket screen), nothing happens. The text box wont gain focus and gain a cursor. I can't type into any text area that supports rich text apparently. I can use the search box or create an issue and fill in fields, but I can't type in the text area boxes.

I've disabled all my extensions, logged out, restarted, and refreshed. I'm not sure what to attempt next. 

Chrome Version 66.0.3359.170 (Official Build) (64-bit)

MacOS 10.12.6

[Ben Hilsden · Accepted solution]

We've had similar issues reported to us, but with Confluence instead. This may be worth a try (I know it's late!)

In Chrome > DevTools > Application > Local Storage > right click on Confluence/Jira & 'clear'.

Reopen the browser, see if this helps.

[Seth Ammons]

Months later, this issue happened again to me. Your solution worked great. How could local storage affect the UI as to become unusable for entering text areas? *shakes head*

[Ben Hilsden]

Glad I could help. I have absolutely no idea, not really looked into it further. At a guess, I would say cached information reaching its size limit for that particular application. Never known this to be an issue with other applications, so suspect it's something for Atlassian to look into. 

[Magdalena Steinacker]

I'm having the same problem. As soon as I want to edit a ticket or create a new one - the wysiwyg editor opens - and I start typing, my cursor turns into loading mode - sometime after an error message appears, saying

I tried clearing the local storage of jira - did not work

I tried switching visual editor to textual - did not work

I am using chrome browser on macOS BigSur - does anyone know another fix?

[louisdj]

Can you check if you notice any errors in the Developer Console of Google Chrome?

Is it Jira Server or Cloud?

[Seth Ammons]

Nothing sticks out. There was one error, but the same error does not show up in other "views" where I still can't type in to the textarea.

However! I found a fix. My textareas were on "Visual" as opposed to "Text" and by switching to "Text", I can now type again. If I have type in the box and click "Visual" again, it empties everything and I can no longer use the textarea.

So the fix is "Text" mode. 

[Shawn Masters]

Im not familiar with a "Text" mode. This sounds like a Chrome extension ....which may explain why only part of your user base is encountering the issue stated above. 

[Jim Strange]

That's not a fix, it's a work-around for a bug which remains unsolved.

[Shawn Masters]

I would try other browsers. 

I tested Chrome on my own Mac (same versions) and had no issues. So it looks to be specific to you. 

[Seth Ammons]

Firefox worked, but sucks to have a separate browser open. I asked around at work, and apparently 5 or so people have reported this internally recently. 

[Dan Moran]

@Shawn Masters: @Seth Ammons and I work at the same company, where I'm the Jira system owner. Several other employees here have reported the same issue, but it's definitely not affecting all our Jira users. Has anyone here heard of a Chrome-specific bug?