Classic business project - email notification is not triggered while assigning taks/issue

[Sreekumar]

While assigning the task/issue, no email notification is being triggered.

I am using the default notification settings for my Classic business project.

Is there anything specifically configured? please help

Thanks

[Ste Wright]

Hi @Sreekumar 

Just to confirm - for this project you've visited Project Settings > Notifications and there are listed users who will receive a notification?

By default, for Issue Assigned the users who would receive the notification are:

• All Watchers
• Current Assignee
• Reporter

Are none of the users in those fields receiving a notification?

Ste

[Sreekumar]

Hi Stephen, thanks for your response.

No one is receiving mail from this classic project. 

[Ste Wright]

Hi @Sreekumar 

Thanks for confirming!

A few things to check:

• Check the notification scheme, to ensure there are user types assigned to the appropriate events. For example, against the event "Issue Assigned"
• Check if users are receiving notifications if @mentioned within a comment on any issue within this project
• Do users receive notifications from other projects for similar events?
• Have users checked their spam/archive folders within their email platform?

Let us know the results of these checks!

Ste