Clear Resolution on a Reopen transition via Behaviours

[Veronika]

Hi community,

In order to avoid strikethrough issues in Jira I need to add a post-function for clearing Resolution field on Reopen transition to each workflow.
I have dozens of workflows so seeking for a general solution - may be via Behaviors (Script Runner)? I need to clear Resolution field on every Reopen transition throughout all projects & workflows. Will be happy to get tips. Thank you!

[Nic Brough -Adaptavist- · Accepted solution]

Behaviours can't do that.

Behaviours adjusts the behaviour of fields on-screen.  So you have two problems with that idea.

• You should never have the resolution field on a create or edit field where Behaviours could be used to alter how it works
• Even if you do, and you get Behaviours to blank out the resolution selection, Jira will not change it on commit because the field always gets set when an edit happens

Your post-function solution is what you should be doing, forget Behaviours.

[Veronika]

Thank you, understood. Will fix.

[Filipi Lima · Accepted solution]

As Nic said, post-functions is the way to go.

On the transitions that re-open your tickets, add the post-function to update Issue Field -> Resolution -> Set it to None.

• This is not an actual resolution called None - it's how Jira refers to an empty resolution.

The above will clear the resolution.

[Veronika]

Thank you! Got this.