Clone Issue Type - free text field to Link

[Anthony Pugliese]

Hi All

I have created an automation between 2 projects in my org to copy manually trigger a clone of an issue from 1 project to another only in a single direction.

let's call that Project A always copies to Project B by the manual trigger. never vice versa

project A users in past were not guided on how to use the tool correctly and ended up creating a free text field called URL to copy a link of a document.

Project B uses the inbuilt weblink feature

upon my clone/copy from Project A to B, is there a way grab the URL from the free text field and create a weblink in the newly created item? 

would there be a way through the automation or via a script that could be run to do this without manual copying over?

[John Funk]

Hi Anthony,

My first impulse is, yes you should be able to do this. But, sorry, I am not completely following the exact scenario. Can you have an example with sample values, including a sample of what is put in the free text field and what you want it to look like in the new/cloned issue? 

[Anthony Pugliese]

Hi John

thanks for reply

PROJECT A has a field with a url of the location of a specific document or reference page.

below is an example of the URL field with a sample URL from Project A

Once the manual trigger is selected to Post clone/copy from Project A to Project B, I wish to turn this URL into a web link as there is no corresponding URL field.
Below is a manual example of the process

[John Funk]

So sorry for the long delay! And you might already have it solved. But why don't you just use a URL field in Project B instead of a text field? 

[Anthony Pugliese]

@John Funk , thanks for reply

no havent solved it yet

i do not want to create a new field as my company has decided to limit additional fields created due to the scaling problems it has faced in past of X amount of fields created and many not used. plus creating a field would seem useless since the functionality is present by using the web link feature.

any help would be appreciated?

[John Funk]

Well, if you already have a field for the URL that is a text field, then creating a new URL type field and moving the data to that field and getting rid of the existing field does not add additional fields. 

[Anthony Pugliese]

thanks @John Funk 
sorry i am not sure i was clear

the 2 projects are under different templates. Project B is under a new template with less fields due to previous administration creating multiple fields without much thought or became used less and less as time goes on

overtime i will be getting rid of Project A, but for the short term i want to clone items across to new Project B on demand but only use the weblink feature and not create any new fields.

the URL text field is only in Project A and not available in Project B

hopefully i have cleared that up

[John Funk]

You can still make the field available in Project B. The point being that you can share fields and if you get rid of one field to add a new field, the the net result of new fields is 0. This is a better solution that the weblinks and will be easier to maintain. 

[Anthony Pugliese]

thanks @John Funk 

unfortunately, I won't be sharing or creating a new field as the functionality is inbuilt and that is the direction I am heading towards.

if its unable to be done using weblink, then I won't bother adding that part to the clone automation.

thanks for all the replies to date