Cloning issues to another project don't appear in the backlog

[Thembisa Ndlamlenze]

Hi there

I am cloning issues that have been approved for development from Jira service management to a Jira software project, the issues are successfully cloned but don't appear in the backlog. Please help

[John Funk · Accepted solution]

Hi Thembisa,

What is the status of the new card? 

[Thembisa Ndlamlenze]

Hi John

It's 'to-do'

[John Funk]

You need to look at the Board Settings for the new project to see if the To Do status is mapped to the Backlog column for the board settings. 

[Thembisa Ndlamlenze]

Yes it is mapped, that's why I'm so confused :(

[John Funk]

So maybe it is something with the Filter for that board that is excluding the card. Check Board Settings > General > Filter query to see what the filter is showing. 

[Thembisa Ndlamlenze]

John, you're a superstar!

The status in the filter was 'refinement to-do' instead of 'to-do'

Thanks a million

[John Funk]

HAHA - Great! I am glad I was able to help.