Close issue without updating Resolution Date

[Deleted user]

In our Jira we have issue statuses 'Resolved' and 'Closed' after it. Both of them are assosiated with resolution 'Resolved'. When I change status from Resolved to Closed, resolution and resolution date are updating.

Can I somehow prevent this updating because I would like to keep the date when this resolution was set the first time?

[Joe Pitt · Accepted solution]

No. Why are you setting the resolution field twice? The normal practice is to set it only when you resolve the issue, which is normally at closure. 

[Deleted user]

Developer Resolves the issue and Project manager Closes it after checking everything is ok.

I couldn't find out how the resolution is set so I don't know why it is happening two times, but our team would like to use the date when developers finish their work on issue, not when PM checks it.

I found transition properties from Resolved to Closed but I can't change them because the buttons on it are inactive. Looks like these are system settings and nobody must edit them (or I'm just not trying enough).

[Joe Pitt]

Is the project manager presented with the resolution field during the transition? If so, even if he doesn't change it JIRA will update the date/time. 

[Deleted user]

PM just pushes the button Close, without any additional screens or fields

[Joe Pitt]

then there must be a post function or script in the transition

[Andy Ingham]

I have exactly the same issue but:

- I've checked the 6 x post functions and none of them updating resolution date

- I've checked the attached screen and the resolution date isn't on it

Is there anything else that I could check?

[Joe Pitt]

When you set the resolution JIRA automatically sets the date. You can't avoid that. 

[George Mihailoff]

Probably you are reusing the same transition. Create a separate one without the resolution post function in transition options.