Closing a Sprint. Message says there are incomplete issues, but they are all DONE.

[Stephen Jones]

Hello, 

I searched and searched and I can not find the answer for my situation. 

When I go to Complete a Sprint, I get the popup and it says 35 issues were done, 17 issues were complete. But all of my issues are in Done.

1. My far RIGHT column in Column management is Done.
2. My Done status is mapped to my Done Column
3. Reports-> Sprint Report shows 33 issues in "Completed Issues"
4. Issue Navigator shows 33 issues in the Sprint all Status of "Done"
5. Physically counting the issues on the Sprint board is 33, all in "Done"
6. 33 issues listed in the Backlog for the Sprint. 

No clue how the Complete a Sprint is at 35 complete and 17 incomplete.

Also, we are running 2 parallel Sprints. In the Bottom image, all of those issue counts in other columns are from the OTHER Sprint. Why they are showing up in this view, I don't know. 

[Stephen Jones · Accepted solution]

I was able to figure this out with the help of support!

Here's what the problem was and how I resolved it. 

We had tickets in a different project in this sprint by mistake (it was done during our transition to JIRA). I didn't realize that a Sprint could have tickets in it from different projects. It was complicated by the fact that that other project didn't have it's own sprints, so that's why we could never see them from a Sprint perspective. I was able to identify those tickets and resolve this! 

The best way to see if this is your problem is to go to "Filters", then "Advanced Issue Search". Then set the filters to no Projects selected and for "Sprint" the Sprint in question. I was able to see exactly what issues were in this Sprint for all projects. I was then able to move them to "Done" or Delete them as necessary. 

[Jack Brickey]

that would do it. it is always good to start with interrogating the board filter first when something looks amiss on the board.

[Jack Brickey]

could you share screenshot of your board. are there any incomplete subtasks?

[Jack Brickey]

Also go to the reports and interrogate the sprint report for incomplete issues.

[Stephen Jones]

There are not incomplete Subtasks. (JIRA WILL allow me to close the Sprint).


In "Sprint Report" I have only 2 sections "Completed Issues" (32) and "Issues Removed From Sprint" (38).

[John Funk]

Hi Stephen - Welcome to the Atlassian Community!

It sounds like not all of the cards are in the far right column. It doesn't matter what the status is, the cards must be in the very far right column to be considered complete for a Sprint. 

[Stephen Jones]

I miss typed. They are all in the far RIGHT column (not the Left, fixing my comment)

[John Funk]

I suspect it is something to do with the parallel sprints.

[Marco Renzi]

HI @John Funk is it possible to configure more than one column (e.g. the very 2 far right columns) to be considered complete for a Sprint? Thanks!

[John Funk]

Nope - just the last one  :-(

[Marco Renzi]

Thanks for the reply @John Funk