Cloud JIRA downtime is unacceptable

[Tetiana Solovei]

JIRA is down all over the day. It's unacceptable and completely blocks our work.
It's really awful service. Please provide us with information about resumption of work as soon as possible.

[Nic Brough -Adaptavist-]

Atlassian had an incident, you can see progress at  https://status.atlassian.com/ 

[Leonid Danilenko]

Yes, we can see this status. We can see it during last 24 hours but we prefer to see our information in Confluence and Jira. It is shame for Atlassian to have such low level of support . Clients can't trust to Atlassian because any client can lost access to all data in any time and support won't provide any assistance. Very cool.

[Nic Brough -Adaptavist-]

What assistance do you expect them to provide here?

They have an incident that affects many systems, they are working on fixing it.  If they take time out just to give you a copy of the data or other "assistance", they're diverting resource away from fixing it.

[Stephen Sifers]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,
Stephen Sifers | Product Lead, Community

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[Koen Bruggeman]

well, for starters, an ETA for the fix would be great.

i am amazed how a large scaled service provider can still encounter such big issues like this. i mean, what the !@#$%

Atlassian pushes the cloud solution every day. I would expect the company is ready for whatever cloud issue presents. At least provide a backup solution _for their (paying) customers_