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Colors can't be changed for initiatives / aren't represented correctly on my kanban board!

Anja Konhauser February 28, 2025

I am using different issue types like Initiative. However, when I change the color, it just flips back to and doesn't retain the settings. I want to color code my roadmap, and this issue is driving me mad. Are there other ways to change the color, or is there a setting I'm missing?

 

 

 

 

color-cant-be-changed.gif

 

For a couple I have managed to change the color somehow.

Like this one is yellow

yellow-1.png

 

When I look at the child issues, the parent is correct (in yellow)

yellow-2.png

 

But on my kanban board it shows in purple which seems to be the default.

purple.png

 

What am I missing?

I am trying to create hierarchies with the color coding, so my entire plan is out of the window where few just don't change.

(PS: this is a problem I am facing since weeks, so I have tried to turn it off and on again ...)

3 answers

0 votes
Gerard Vega
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March 31, 2025

I had the same issue as described in this topic. However, after adding the "Issue Color"-field to the screen of the initiative, it was solved. As a Jira-admin you can add this field from Settings => Issues => Screens =>> here pick the relevant screen linked to your initiatives. Hope this works for you too!

Screen_settings.png

Worth mentioning: after adding the Issue color field to the screen, the "Issue Color" field itself was not displayed in the tickets; even though it's also in the list of fields within the layout. However, in my case this was enough though to "unlock" the ability to change the color.

0 votes
Anja Konhauser March 3, 2025

Think I found a (somewhat weird) workaround.

Allegedly Issue color can be bulk changed. However the field is non editable in the bulk change screen - this seems to be a known issue.

bulk-change-purple.png


When I select the option it seems to clear out / reset that field. 
bulk-change-reset.png

After that my color was purple but at least it let me change it now. 

Maybe this helps someone else regaining their sanity :)

It didn't change the color on the kanban board. Appreciate any hints how that could be achieved. Will hide it for now.

0 votes
Trudy Claspill
Community Champion
February 28, 2025

Hello @Anja Konhauser 

Welcome to the Atlassian community.

Have you tried the same in another browser application, in a private browser window, or after clearing your browser cache?

Do other users experience the same problem in the same project?

Anja Konhauser March 3, 2025

Thank you, yes, I've tried different browse, incognito window and asked my team. 3 team members tried and had the exact same issue (we couldn't believe it ourselves, as it's so bizzare)

Johan Janssens March 7, 2025

Same issue here

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Guadalupe Aliseda-Canton
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March 12, 2025

I'm having this issue too

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Andrew Werling
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March 14, 2025

Same issue for me as well

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Trudy Claspill
Community Champion
March 14, 2025

@Johan Janssens @Guadalupe Aliseda-Canton @Andrew Werling 

Review the answer posted by @Anja Konhauser 

And I would encourage all of you to consider opening a support request directly with Atlassian to have the issue investigated further.

Andrew Werling
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March 18, 2025

Request submitted here. Feel free to upvote if you would like to see this implemented:

https://jira.atlassian.com/browse/ECO-731

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