Comments on status closed not visible

[Giuseppe Amoruso]

Hi,

I have created a new workflow but I have a problem with a comments on the last status "Closed". 

I have set a Property Key on status "Closed" jira.permission.comment.user and I set the Property Value in False.

When the ticket is closed the comments not appeared. The comments appeares on all transition except the transition toward the closed state.

Can you help me? 

Thank you very much.

[Trudy Claspill]

Hello @Giuseppe Amoruso 

What are you trying to achieve with this configuration?

Are you trying to hide the existing comments when an issue is in the Closed status?

Are you trying to prevent addition of more comments when the issue is in a Closed status?

Are you trying to prevent addition of comments during the transition to Closed, but otherwise show all existing comments when a Closed issues is being viewed?

[Giuseppe Amoruso]

Hi,

thank you for your response.

Our will is to be able to comment in all the steps except after the ticket is closed. 

Is that command set to closed status wrong?

Thank you so much.

[Trudy Claspill]

Try adding this property on the Closed state (not on the workflow transition):

 jira.permission.comment=denied

[Gerardo Dalena]

Hello,

We tried the denied value to this properties but it didn't change the outcome.

We opened a support request to Atlassian, turns out it's a know bug. Here is the link: https://jira.atlassian.com/browse/JRACLOUD-40629.

For now we are using a stupid workaround. We have created 2 ending states, let's call them A (without the properties) and B (with the properties). As soon as the issue transition in A, automation for Jira moves the issue in B. You just need to be creative with the names of A and B in your workflow.