Component selection don't work

[Ольга Аверьянова]

Hi! I select all tasks with the component. But tickets without components are included in the selection. What's wrong?

[John Funk]

Hi @Ольга Аверьянова 

What does the original query look like that is not working? 

[Ольга Аверьянова]

Hello, @John Funk 

project = P**D AND component is not EMPTY

[Marco Brundel]

Hi @Ольга Аверьянова ,

How do you select? Do you use the following JQL "component is not EMPTY"?

Regards, Marco

[Ольга Аверьянова]

Hello @Marco Brundel 

Yes, I use it

[Marco Brundel]

@Ольга Аверьянова 

Hi,

It seems that there is a value in the Component field after all. Perhaps because a component was once removed and it was not properly processed in the system.

If you open 1 of the issues that is (incorrectly) found and fill in the Component field and then empty it again, is this issue still found?
If the issue is no longer found, you can use a Bulkchange to clear the 'Component' field in the issues that are found incorrectly.

Another option to see if this helps, go to Project Settings and choose "Re-index project".

I have no idea what the cause is, but these are tips/options to get it right again. Good luck.

Greetings, Marco