Copied screenshot or an image in clipboard

[ND Mathur]

if you have a copied screenshot or an image in clipboard from another jira prohect how would you attach to an issue in new JIRA issue view because CTRL+V is not working

[Christian Schneider]

I found a similar behaviour:

one of our service desk agents wants to copy a comment from one issue to the next, as the response to the tickets is the same.

copy + paste leads to broken images in the new ticket.

Is my assumption right, that with copying the comment, she is not copying the screenshot, but only its reference? (e.g. !image-2021-12-02-10-08-19-038.png!)

Are those references global or only per ticket?

Is there a way to copy screenshots form one ticket to another?

(edit: my question relates to Jira Server 8.20.1)

[Daniel Ebers]

Is my assumption right, that with copying the comment, she is not copying the screenshot, but only its reference?

There is a trick, please check if it works for you.

1.) Go to the "source issue".
2.) Right-click the attachment, choose "copy link address" (or similar named)
3.) In the destination issue add a comment and insert the full URL (the copied one) between exclamation marks like this (note: insert it into text mode, not visual):
!https://jira.example.org/jira/secure/attachment/12044291/image-2022-05-28-09-03-37-295.png!
Please note: the above is just an example for a non-existant Jira-instance
4.) Save the comment.

If this is too complicated I'd recommend to go the "official route" - the user would need to save the attachment first (to local disk), then to attach it to the "second" issue (where the comment should be pasted).

[Christian Schneider]

Hi @Daniel Ebers 

Thank you very much for that work around. IMHO it is not a good solution. I would rather prefer that Atlassian changes Jira, so that references to images are global and not per ticket.

[Daniel Ebers]

Hi @ND Mathur

are you saying copy & paste works also not well on the PC itself?

and i tried with pasting in MS word but is not pasted there as well.

I am wondering if the problem is related to the PC, probably to a stuck key on the keyboard even?
It's not said as a guarantee that there is no error in your browser - but assuming we are talking about Microsoft Word as a local installation (and the copy & paste is there not working also...) for a moment or two I would suggest checking the PC further - in second step the browser and finally Jira (Cloud) (here: for any wrong settings but apart from permissions there comes no setting to my mind that could be responsible).

Regards,
Daniel

[Alex Koxaras -Relational-]

Hi @ND Mathur ,

If ctrl+v isn't working, try shift+insert. But prior of that, try to paste the image using ctrl+v on a word document, just to see that you have indeed copy the image.

Alex

[ND Mathur]

Thanks Alex for quick response,

tried shift+insert, still same issue, and i tried with pasting in MS word but is not pasted there as well. Though pasting in MS Paint is working fine.

If i copy from source Jira project and paste in MS Paint and then copy from MS Paint to  destination jira project then it works fine.

One more thing, when i tried ctrl+v or shift+insert then i am getting "Failded to load" error.

[Carlos Garcia Navarro]

Hi @ND Mathur ,

That's strange...I recommend to save the image in a file and attach the file to the issue.

[ND Mathur]

Thanks Carlos, I agree that's one of solution though not efficient but workable. seems like there have been some changes lately otherwise this copy/paste used to works fine. Copy paste is very basic feature, should be working fine to make more effective user experience.

[Alex Koxaras -Relational-]

@ND Mathur try to clear your browser's cache and then try again. Better, try the same operation from an incognito window. Do let me know if that works.

[ND Mathur]

@Alex Koxaras -Relational- Still same issue, does it matter if i am login with different account in both projects.

[Alex Koxaras -Relational-]

@ND Mathur I didn't say to login with different accounts. I said to clear your browser's cache or try logging in with an incognito window. Different thing :) (it could possible however yield the same results).

Can you please try what I've mentioned and report back?