Copying the comment on flagged to a custom field

[Sandra Vaesen]

I want to do the following.

Copy the 'comment' when 'flagging' an issue to a custom field 'Flagged reason'.

I want to do this via automation rules.

Can someone help me with the sample code if this is possible at all?

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

Hi @Sandra Vaesen , welcome on the community, can you describe the process better? What does 'flagging' mean? What type of project do you use? Do you 'flag' the issue on transition screen which contains 'flag' custom field and 'comment' field?

[Bill Sheboy]

Hi @Sandra Vaesen -- Welcome to the Atlassian Community!

First thing, a couple of questions:

• What problem are you trying to solve by copying the comment?  i.e. is this for reporting?
• What do you want to do when the flag is removed? e.g. clear the field, store the comment added when clearing the flag, something else?

Next, how to do this:

This could be done with one of the marketplace scripting addons, or you could use the built-in features of an automation rule.  For example:

• trigger: issue field changed for "flagged"
• action: edit your custom field, adding the last comment added with {{issue.comment.last.body}}

You could also trigger on Issue Commented, and check with conditions if the comment contains either (flagoff) or (flag)

To learn more about automation rules, please look at these example rules and how-tos:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Kind regards,
Bill

[Sandra Vaesen]

Hi, this is just what I needed (the {{issue.comment.last.body}} )

Many thx!

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Sandra Vaesen , can you please accept the Bill's answer instead of mine? :) thank you