Could not execute health check, DatabaseConfigurationManager not available.

[Gopal Kasat]

Jira does not start and the catalina. out shows following error

Could not execute health check, DatabaseConfigurationManager not available.

[Daniel Ebers]

Hi @Gopal Kasat

adding to what Nic says for the filesystem permissions of the file (foremost probably the one in the error message, /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache) please consider checking the system's overall health if the permission check should not turn out any obvious mistake or even should give back contraditory results.

Coming across cases where a filesystem was damaged also (slowly breaking) hard disks, SSD drives or memory modules (they are the most nasty ones, for sure) could be a cause.

It would be interesting if more files/directories are affected by the problem or if it is just this particular one.

Regards,
Daniel

[Gopal Kasat]

Thank you Nic and Daniel,

Seems it was permission issue. For some reason root got permission for all these files. Changed now the ownership to jira user and now I am able to start JIRA and see the logged issues there.

However we created some filters and and sprint etc. Those are not visible now. Could you let us know what could be the reason

[Gopal Kasat]

Thank you Nic and Daniel,

Now the issue regarding filters is sorted out by doing re-indexing.

Thank you very much for your help

Gopal

[Nic Brough -Adaptavist-]

I suspect there is more to the error than that - what do the logs say?

To get this error though, it suggests a damaged Jira installation, or something has gone wrong internally (like out of memory) and it's not able to load some new stuff from the disk.

[Gopal Kasat]

---

Hello Nic,

thank you for the quick reply. I have uploaded the catalina.out at following location

https://tridiagonals-my.sharepoint.com/:u:/g/personal/ftp_user_tridiagonal_com/ERba2-8-w2dDmMLSU00z-ewBMDNDDKHRB8qDQriLfwOE9A?e=dGFbyz

Please let me know if this helps to understand where is the problem.

Gopal

[Nic Brough -Adaptavist-]

It might do, but it won't open for me.

[Gopal Kasat]

Please check if you can download from here

https://www.filemail.com/d/mhukcomsdrymtcc

Gopal

[Nic Brough -Adaptavist-]

Can't see that either.

Could you just find the error that is being put into the logs at the point of failure and post those few lines?

[Gopal Kasat]

Here are some lines from from the log which shows error. Let me know if that helps

Caused by: java.io.IOException: Failed to list contents of /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache
at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1393)
at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:1331)
at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1910)
at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1399)
at com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.validate(DefaultOsgiPersistentCache.java:79)
2021-08-17 07:54:40,621 http-nio-8080-exec-12 WARN anonymous 474x5x1 15yz475 136.232.237.6 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2021-08-17 07:54:41,939 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Could not execute health check, DatabaseConfigurationManager not available.
2021-08-17 07:54:41,939 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Could not execute health check, DatabaseConfigurationManager not available.
2021-08-17 07:54:41,940 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ]
2021-08-17 07:54:41,960 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 235 MiB. Committed: 484 MiB. Max: 742 MiB
Non-heap memory : Used: 77 MiB. Committed: 79 MiB. Max: 1264 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 313 MiB. Committed: 563 MiB. Max: 2006 MiB
---------------------------------------------------------------------------------

[Nic Brough -Adaptavist-]

This suggests that there is a problem reading from the disk.

Check the ownership and permissions of the Jira installation and data directories, they and all of their content need to be read/write for the account running Jira (usually this means someone has run it as the wrong user which has taken ownership of some of the files and that has blocked the actual Jira user)