Couldn't link the Jira mobile app. in Slack

[민홍준(Ayden)/사용자이해팀/Dreamus]

I found a bug when I tried to link to Jira or Confluence mobile version by Slack.

It couldn't reach the app version but only the web version in the Slack app.

I already delete cash and application several times but still happend.

How can I fix this issue?

For more detail, please see the attachment.

* my device model is Samsung Z Flip 3 and Android 12

[Pramodh M]

Hi @민홍준(Ayden)/사용자이해팀/Dreamus 

You need to install the app first in Slack to connect with Jira

Please look at ref here for linking jira with slack

https://www.atlassian.com/software/jira/guides/expand-jira/jira-slack-integration#get-started

Thanks,

Pramodh

[민홍준(Ayden)/사용자이해팀/Dreamus]

Thanks for your replying but I already install the app. in my slack.

Any other solution for this issue?

Thank you.

[민홍준(Ayden)/사용자이해팀/Dreamus]

Who could answer this for me? TT

[Hannah McKenzie]

Hi @민홍준(Ayden)/사용자이해팀/Dreamus, does this fix the problem?

To be taken to the Jira mobile app from a deep link in a Slack message (rather than viewing Jira’s web version within a browser), adjust your Slack settings:

1. Open Slack on your Android mobile device.

2. Select You in the bottom navigation bar.

3. Select Preferences.

4. Select Advanced.

5. Disable ‘Open web pages in app’.

(From here: https://support.atlassian.com/jira-cloud-android/docs/open-jira-directly-from-slack-deep-links/)

[민홍준(Ayden)/사용자이해팀/Dreamus]

nope. i mean i need to open Jira app version when i click Jira ticket url in Slack. TT

[Manish Kumar]

Hi @홍준_Ayden__사용자이해팀_Dreamus 민, 

Could you please provide me the complete Jira ticket URL which you are trying to open from slack?

[민홍준(Ayden)/사용자이해팀/Dreamus]

@Manish Kumar 

hi, I'm sorry but I couldn't find ticket.

But as I've invested this issue it seems occur due to Android OS13.

When I check this OS12 it didn't happened but only in OS13.

Could you check this out?

Thanks

[Manish Kumar]

Thanks for info @홍준_Ayden__사용자이해팀_Dreamus 민

It sounds interesting, will be great if someway we can have any Jira ticket url which is having this problem to investigate further. Your screenshots only shows partial url (https://music-flo/atlassian.net/pl...)