Create multiple tickets on various boards from service desk cloud

[rabih hamze]

I have a JIRA cloud helpdesk centre. 

My aim is to be able to automatically create multiple tickets when a customer create a ticket from the helpdesk centre and the ticket is created on 3 different boards IT, Marketing and Finance boards.

Can this be achieved by JIRA service desk cloud as now it only creates on one board and we have to create tickets manually on the other boards.

Thanks.

[rabih hamze]

Hi @Adrián Plaza [DEISER]

This doesn't seem to work via JIRA cloud as there is no option to set that if there is an issue created via service desk this will create tickets on 3 boards.

Can you please assist further in this.

Thanks.

[Adrián Plaza [DEISER]]

Hi @rabih hamze,

This plugin allows you to programmatically review the issues that are created in some projects and then do actions in this case (if I understood well) you want to create 3 different issues in 3 different projects.

First, you need to review Jira Cloud API to create an issue: https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-issue-post

Then you need to review who to create a new listener with the plugin: http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html

If you need more information about how to create a new issue in Jira with API you can review other questions in this community or script runner documentation, like:  http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html#_create_issues_on_project_creation

Cheers,

Adrián.

[rabih hamze]

Hi @Adrián Plaza [DEISER]

Thanks for getting back to me quickly, your solution sort of works but give me the outcome that I want.  I can create a rule to automatically create tickets in various boards but it doest not allow me to automatically create tickets in different boards with the content from the data that was added by the customer in the helpdesk portal.

Currently the helpdesk portal creates tickets in the helpdesk project but I want to create a rule that allows me to create the same ticket in 3 different project as long as a label is added to the ticket.

Are you able to shed some light on how this can be achieved?

Thanks.

[Adrián Plaza [DEISER]]

Hi @rabih hamze,

I think you can achieve this with script runner creating a new script listener, but you need to program this automation.

You can find more information here: http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html

Cheers,
Adrián.

[Adrián Plaza [DEISER]]

Hi @rabih hamze,

You can try to use Jira Service Desk Automation to create the other issues, something like this:

You can find more information here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Cheers,

Adrián.