Create sprint button inactive for a user

[Timo Trummer]

Hi everybody

I'm running Jira server 7.9.2 and have a board, which contains issues from one certain project. In Backlog view I see 11 issues from this project. When i go to Board-> Configure-> General and open the saved filter, i see 14 issues, but 3 are sub-tasks from the same project, so it should not be a problem. 
The saved filter is: "Assigned Team" = "Team D" ORDER BY "Rank (GH)" ASC

Now, i have a user, who has admin role in this certain project (and by that has manage sprints, edit issues, schedule issues, .... permissions) and is also admin of the board BUT Create sprint button is inactive for him. For me - as a jira administrator who has almost all the permission in jira - the button is active. So it must be some kind of problem with permissions. When the user hovers over the inactive Create sprint button, the popup says that "you need the manage sprints permissions for all projects in the origin board to create a sprint". But again, all the issues in Backlog are from this one certain project where he has the admin role. 
For a second I gave him jira-administrators group and the button came active for him also. 

SO, i think that this board must be somehow connected to issues, that are NOT from this one project, but i really can't find those issues. Any suggestions please? 

Regards
Timo

[Tansu Akdeniz · Accepted solution]

Hi @Timo Trummer,

In this scenerio, user should see the button.

1. Board filter includes all issues in one project. OK
2. User has an admin role and related permissions including Manage Sprints are given to this admins. OK

So, you miss something probably. Can you please verify that you see one project in Board -> Configure -> General page?

Maybe you can include the project parameter to the board filter to understand the problem?

• Project = "XXX" AND "Assigned Team" = "Team D" ORDER BY "Rank (GH)" ASC

[Timo Trummer]

Hi @Tansu Akdeniz

I now noticed that in General view, there was this line:

Projects in board 

The projects in this board cannot be listed because of the complexity of the board filter

So, i tried to add the project parameter as you suggested and YESS, now it says:
Projects in board: <my project name> 
...and the create sprint button came active. 

Seems that the saved filter worked, as all the needed issues appeared to the backlog, but looks like it is needed to define a certain project in the filter. Problem solved. Thanks! :) 

[Tansu Akdeniz]

Glad to hear that! You are welcome :)

[Timo Trummer]

Thanks a lot to everyone :) !

[Prakhar Srivastav {Appfire}]

@Timo Trummer

There can be multiple reasons for this. I am listing down some , please check accordingly :

1. Does this  project utilize any sort of issue level security?
2. In addition to being a project admin and having the "Manage Sprint" permission, I would also expect this user to need to have the "Edit Issue" permission and the "Schedule Issues" permission in this project.  Without these permissions as well, the user cannot create a sprint.
3. If that doesn't help, what happens if you change the filter to be something more like:

project = NT order by rank asc

      4. Also check if user has access to JIRA Software, he should be part of group which has JIRA Software application access.

Regards

Prakhar

[Daniel Deng]

Hi Timo

You can try to open the filter "Assigned Team" = "Team D" ORDER BY "Rank (GH)" ASC in issue navigator, and add another condition "AND project != yourprojectname", then you will find the issue on the board that do not belong to the project you are working on.

[Timo Trummer]

Hi Daniel

That's a good guess, thanks :) Unfortunately the query returns no issues:

project != "Customer services project" and "Assigned Team" = "Team D" ORDER BY "Rank (GH)" ASC