Created vs Resolved Chart - 0 resolved but a spike in the graph

[Sherwin Soriano]

How come there is a spike in our graph but it indicates 0 resolved?

is there an existing issue in using this dashboard gadget?

[Trudy Claspill]

Hello @Sherwin Soriano 

The red line indicates the number of issues created on a given date. The red line indicates the number of issues Resolved on the given dates. This is within the scope of the filter used by the gadget.

The spike in the red line indicates that between 15 and 20 issues were created on two different dates.

The lack of spike in the green line indicates that not many issues were being resolved on those same dates.

The numbers in the legend indicate how many total issues were created during the time span of the graph and how many were resolved in the same time span.

[Sherwin Soriano]

@Trudy Claspill but how come the green had a spike (highlighted in the picture above) but the hover details says "0 resolved"?

[Trudy Claspill]

Oh, I see, I did not get the point you were making.

I don't have an answer for that.

It may be that you are not hovering precisely over the date the issues where resolved. Observe these two images.

In the first one I actually clicked on the dot and got the pop up showing that 15 issues were created on 20 Dec.

In this image I was just hovering my mouse over the dot and moved it very slightly to the right. Notice that the dot is still enlarged, but the date in the pop up is 21 Dec and the number of created issues is 0.

I suggest that you click on the dot to get the precise date that the issue(s) were resolved, like I did in the first image. Then compare that to the date you see when you are hovering over the dot and getting the pop up that says 0 issue resolved. Are they showing the same date?

[Sherwin Soriano]

@Trudy Claspill 

I cannot replicate your image on our instance, when I hover in the dot, its showing a date range (just like the image I posted). I am pointing to the dot as when you hover to it, the dot becomes a bit bigger

One of the heads in our department is asking me and I don't have any answers :D

[Trudy Claspill]

Hm, this is a puzzler.

I changed my own chart to monthly, as I didn't have it configured like that previously.

I was finally able to get one dot on a monthly graph to change the numbers that were display above based on carefully shifting my hovering mouse pointer within the dot from one side to the other.

Hovering towards the left side of the dot I get the data for August, where one issue was resolved.

When I hover towards the right side of the dot I get the value for September, where no issues were resolved.

If I click on the dot, I always get a pop-up with the August data, regardless of where I'm hovering.

What do you get when you click on that dot in your graph? Is it September, October, or November data? I suspect that you might get September data, and it might say one issue was resolved.

It doesn't seem like the alignment of the dots over the dates shown below the graph is very precise.

[Sherwin Soriano]

I did double checked this one out, it is still 0 for the month of October and you can see in the image that the dot was highlighted, indicated it was the one I am hovering.